Family Handbook

Director: Diane Iovino
Assistant Director: Kim Pharris
Programs & Community Engagement Supervisor: Teresa Briggs
Revised June 2020

Letter to Families

Dear Families,
Welcome to City Road Child Development Center. Our goal is to provide a welcoming, safe and developmentally appropriate environment for every child.

This handbook is designed to ensure that your family has a rewarding experience with the program. In the handbook we have tried to anticipate many of your questions about the program. The purpose of this handbook is to outline the program’s policies and procedures.

We strive to work closely with families in a partnership that will facilitate the transitions between home and school. Daily communications and a sense of trust between parents and teachers are vital. Our goal is to provide the highest quality care and education for children and to ensure that parents are valued and respected. To accomplish this we depend on families to be responsible and active childcare consumers. We expect parents to read this handbook, follow the policies and procedures outlined, provide us with all the necessary information, and be open and honest with us regarding your feedback about the program.

We welcome your comments, questions, concerns and suggestions about your child’s experience and the program. We understand that nothing is more important than your child’s early education and care experiences. Given the nature of an ever-changing quality early education and care program, this handbook is a “living” document. You will be notified, as soon as we can, of formal policy changes during the year via a written policy notice. In addition, the handbook will be updated as needed. Come and talk with us should you have any suggestions, questions or concerns.

Our Mission

Our mission is to promote the spiritual, social, emotional, physical, and cognitive development of each child of the City Road Child Development Center.

Our Vision

Our vision is to share God’s love with the children and families of the City Road Child Development Center while respecting each family’s cultural history, experience and faith tradition. As a ministry of City Road United Methodist Church, we seek to grow in Christ and share God’s love as part of the church’s mission to transform our community and the world.

  • Families are active partners in their child’s learning and daily care.
  • Our learning environment is safe, stimulating and encouraging.
  • We foster an acceptance of self and the differences in others.
  • Our developmentally appropriate learning environment fosters a child’s desire to explore, discover, create, and become a lifelong learner.
  • We develop respectful and caring attitudes in each child.
  • We educate using a teacher-centered approach (i.e. play, creativity, etc.).
  • We provide individualized attention for each child.

The Church and its Role

In 1979 City Road United Methodist Church adopted the ministry of Before/After school care for children in grades Kindergarten through sixth grade. In 1986, the church expanded this program to include preschool care. As a ministry of City Road United Methodist Church, we believe faith is best expressed in love of God and love of neighbor as taught by historic Methodist founder, John Wesley. We understand that our daily interactions with the children in our care and their families are an extension of the Christian faith in the Wesleyan tradition. Children are involved in religious songs, Bible stories, Vacation Bible School, and prayer before meals.

3-Star Quality Program

The Center has been given 3-star accreditation, the highest rating available in the state of Tennessee. The Star-Quality Child Care Program is a voluntary program that recognizes childcare agencies that exceed the minimum licensing standards. These agencies can receive a rating of one, two or three stars. An agency must be open for one year before it is eligible to receive stars. To learn more about the Star Quality System, visit:


City Road Child Development Center believes that children of all ability levels are entitled to the same opportunities for participation, acceptance and belonging in childcare. We will make every reasonable accommodation to encourage full and active participation of all children in our program based on their individual capabilities and needs.


At City Road Child Development Center equal educational opportunities are available for all children, without regard to race, color, creed, national origin, gender, age, ethnicity, religion, disability, or parent/provider political beliefs, marital status, sexual orientation or special needs, or any other consideration made unlawful by federal, state or local laws. Educational programs are designed to meet the varying needs of all students.


During your orientation visit, we will review the center’s policies and enrollment forms with you. You will receive a summary of the state’s childcare licensing standards. YOU MUST COMPLETE ALL ENROLLMENT FORMS AND SUBMIT THEM PRIOR TO YOUR CHILD’S ADMISSION TO THE CENTER.

ELIGIBILITY: The program is designed for children beginning at 1 year of age and continuing through the sixth grade (or 12 years old whichever comes first). Eligibility shall be granted without discrimination in regard to religion, sex, color, creed or political belief. Any child of this age range is eligible provided the program can meet the needs of this child and if there is space available.

ENROLLMENT FEES: A non-refundable annual registration fee is payable at the time of enrollment of $100. This cost covers classroom supplies, art supplies and child’s cot and sheet. Children enrolling in the preschool programs mid-year will pay a pro-rated registration fee of $50.00. A non refundable registration fee is due at the beginning of each school year in August. In addition, for school age children a non-refundable summer registration fee is due each May to cover the summer session.

Weekly Fees: You will be billed each week on Friday’s after services are rendered. Weekly fees are to be paid by Tuesday. A late fee of $20 will be added to any account that has a balance on Wednesday at 7:30 am. Your child may not return to the center until your tuition is paid in full. If your account is not paid in full (tuition plus a $20 late fee), it will be sent to collections for two weeks fees and court cost. Without verbal and written communication from you, your child’s spot in our program will be forfeited.

Late Fees: $2 per minute after 5:05.

Diapers and Pull-ups Fees: It is the families responsibility to provide diapers and pull-ups for their child. We understand that on occasion you may forget, but if it becomes consistent we will charge $1/diaper and $2/pull-up.

Vacation: Families will be offered one consecutive week vacation tuition free per calendar year.

Absences: It is your responsibility to message or email through Sandbox or call the center if your child is going to be absent. If City Road Child Development Center does not hear from a parent/guardian within 4 consecutive days then the child’s spot will be deemed abandoned .

If you see that your account is going to reach a level of one week past due please speak with the Director to make special arrangements as soon as possible. If your account is not paid, you may be asked not to bring your child (ren) back to the program until it has been paid. From the time you are dismissed you have five (5) working days to pay the balance off or discuss a payment agreement. However, if you do not pay the account off or make arrangements for a payment plan then you will be turned over to a collection agency. The parent or legal guardian will be held responsible for all costs of collection as a result of nonpayment of childcare services including all attorney fees and court costs.

Tuition payments must be paid on Sandbox Parent Portal (i.e. debit, credit or ACH).

An annual statement will be issued at the end of the year to be used for income tax records. After withdrawal from the program, a statement may be issued on your last day or a copy during the month of January will be mailed to you from the previous year.

VOLUNTARY WITHDRAWAL: Two week’s notice must be given to withdraw their child from the program. This must be in writing. You can email Director or Assistant Director to withdrawal from the program.


CALENDAR: The center will be closed on the days listed below. The holidays listed are paid holidays for the staff and the regular tuition fee is due during the weeks in which they fall.

  • New Years Day
  • Martin Luther King Jr. Day
  • Good Friday
  • Memorial Day
  • Staff In-service (2)
  • Independence Day
  • Staff In-service (2)
  • Labor Day
  • Staff In-service (1)
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve ½ day

If any of these holidays should fall on Saturday or Sunday, the center will designate the day before or the day after for closing. Ample notice will be given to the parents.

IN-SERVICE DAYS: To better serve you and your child it may be necessary for the child care center to be closed on additional days during the year for in-service training. Ample notice will be given.

EMERGENCY CLOSINGS: In the case of inclement weather or other emergencies including – “public health emergency”, the CDC will announce any center closings via email through our Sandbox App, local television stations, CDC website, at, and via the City Road Chapel Facebook page.

Due to the needs of our parents, we try to remain open as much as we can as long as we can ensure the safety of our staff. If Metro/Davidson County schools are closed, but weather conditions are deemed safe for our area, the CRCDC will operate on an 8am-4pm schedule.

If City Road Child Development Center has to close for more than 3 consecutive days, then after the third day you will not be charged tuition until the center is open again.

SPECIAL ACTIVITIES POLICY/ FIELD TRIP: Due to the structure of our program, if you should have an objection to your child attending a class sponsored field trip, it will be necessary for you to obtain alternate care for your child that day or during the field trip hours. Limited staffing and required Department of Human Services ratios for child/teacher do not allow for children to remain at the center.

MEALS: AM Snack, Lunch and PM Snack
Outside food is not allowed in preschool classrooms unless approved by the classroom teacher and enough for all the children is brought.

The weekly menu is posted on the Center’s Website and the main parent boards near the school’s front entrance. In the event that the food service specialist is not present or items are not in season, the menu may be changed slightly, and any substitutions will be noted on the main menu.

Respectful Behavior

All children and families will be treated with respect and dignity. In return, we expect the same from all of our families. We will not tolerate hostile or aggressive behavior. If this occurs, we reserve the right to ask you to control your behavior or to remove your children from our care.

Cell Phone Usage

The times you spend in the center dropping off and picking up your child are the primary windows of time we have to communicate with one another about your child. In order to make the best use of these opportunities, as well as to be attentive to your child, other children and adults who may wish to communicate with you, we ask that you NOT use your cell phone at anytime while visiting the center.


Multiculturalism is vital for all children because it sets social goals and promotes respect for all people and the environment we inhabit. We utilize books, music, games, and a wide range of activities as aids to teach our children respect for our world and the diversity of life upon it.


Unless we receive your written consent, information regarding your child will not be released, with the exception of that required by our regulatory and partnering agencies. All records concerning children at our program are confidential.

DROP OFF/PICK UP: Parents must enter the center and accompany their child to his/her room. Sign-in and sign-out via the Sandbox App. When dropping off your child, please park your vehicle in a NON-HANDICAP parking space and not at the curb to keep from blocking traffic.

We have an “open door” policy to all parents as well as the families of the children enrolled in our program.

The academic learning time for the classrooms will begin promptly at the scheduled
time. To avoid the disruption from those arriving late no child will be permitted to attend school if they arrive after 9:00 a.m. unless they have a medical/dental appointment. Parent must submit a note from the doctor’s office upon arrival to school. If you are going to arrive after 9:00 please call the CRCDC. Extenuating circumstances will be considered at the discretion of the director. This allows us to meet the needs of all our children in the center.

Please notify the center if your child will not be at the center for any reason.

CHILDREN CANNOT BE RELEASED TO ANYONE YOUNGER THAN EIGHTEEN YEARS OLD. If the person picking up your child is not familiar to our staff, the child’s Sandbox will be checked to see if the person is authorized to pick up the child. Please inform those that may be picking up your child that identification will be requested. This is for the protection of the child. The parent can give written permission to the staff when someone other then a person on the authorized pick up on Sandbox. Please make sure you keep your Sandbox Parent Portal up-to-date. EMERGENCIES: UP-DATING EMERGENCY INFORMATION CANNOT BE STRESSED ENOUGH.

If the person picking the child up from the center shows signs of behavior (being under the influence of drugs or alcohol, etc.) which may place the child at immediate risk, the center will inform an emergency contact person, the Metro Police Department, the Department of Children Service and the Department of Human Services. If this occurs, the child may be dismissed from the program immediately.

When picking up children from all classes have the older siblings’ stay outside the classroom doorway to wait for you. This is to ensure the health and safety of our children as well as minimizing the disruption to the other children in the classroom.


Our staff is committed to the health and well being of each child. Each day a staff member will conduct a health check of each child. A child who is ill upon arrival at the center will not be admitted. A child that becomes ill while in attendance must be picked up as soon as possible or within an hour of notification. The ill child will be separated from the other children until the parent’s arrival.


If a child displays any of the following symptoms, he/she must be sent/kept at home:

  • Fever over 100.4°F
  • Vomiting
  • Skin rash of unknown origin
  • Persistent coughing
  • Ear Infection
  • Infectious rhinorrhea (discolored nasal discharge or drainage)
  • Diarrhea (loose, watery still or change in consistency, frequency, color or odor)
  • Conjunctivitis “Pink Eye” (thick discolored drainage, redness or crusting from the eyes)
  • Parasites (nits, lice, scabies)(Note been treated)
  • Colds (runny nose, sneezing, coughing, congestion, fatigue, loss of appetite, tiredness)
  • Strep throat (return to school after 24 hours of antibiotic therapy)
  • Child not feeling well, such as lethargic behavior

The child may return to the center after an illness under the following conditions:

  • Fever free for 24 hours without medication
  • Nausea, vomiting or diarrhea has subsided for 24 hours
  • Have been given antibiotics for at least a 24-hour period for any type of strep or bacterial infection
  • Child is feeling well again and normal behavior has returned

When children have been exposed to communicable diseases, and any other illness so identified by the state or local Department of Health , all staff members and all parents/guardians of children shall be notified immediately by the center. For any infectious disease, we ask that you seek your physician’s advice and always notify us of the disease. A doctor’s note will be required for all students returning after a contagious disease or absent for 3 or more days.

Medication cannot be administered to any child while in our care. If there is a need for medication during the time in which your child is in our care, the parent must administer it or a person listed on transportation or emergency authorization list. We do allow lifesaving medicines and these will be located in the child’s classroom in teachers backpack, to make sure it goes wherever the child goes (epi-pen, inhaler and glucagon shots). We must have a doctors note and how the medication is to be administered.

The staff of City Road Child Development Center has permission to initiate emergency treatment for your child at the nearest hospital. In the event that your child sustains a head injury or substantial blood loss, parents will be contacted immediately.

There is staff present at all times that are certified in CPR and First Aid Training. All staff will have training on the contents of the center’s policies during the employment orientation.

BUMPS AND BRUISES: Please report to your child’s teacher any bumps, bruises, etc. your child receives while not at school. According to Tennessee law, all persons (including doctors, mental health professionals, child care providers, dentists, family members and friends) must report suspected child abuse or neglect to DCS. Failure to report suspected child abuse is a violation of the law.

SUPPLIES NEEDED: All children will need to have at least one complete change of seasonal clothing. For certain classrooms items such as diapers, pull-ups, wipes and creams will need to be provided. You will receive a complete list from your child’s teacher of what is needed for that classroom.

PROGRAM/CURRICULUM: Curriculum is based upon the Tennessee Early Learning Developmental Standards (TNELDS). Our teachers use developmentally appropriate practices to nurture the whole child, through spiritual, social, emotional, physical, and cognitive development of each child. The theories of early childhood education are used to implement the curriculum. Teaching young children is a creative process. An early childhood curriculum provides the framework for what actually happens in an environment where children interact with materials, peers, and adults. They will acquire the skills and abilities needed for a lifetime of learning through carefully planned, developmentally appropriate activities arranged.

Assessments are done to identify the strengths of each child as well as the needs of each child. These assessments help us to tailor the curriculum to the needs of each classroom. Parent Teacher Conferences are held once a year during the spring months and as needed during the fall months. Additionally, a conference may be called at different times of the year if the parent or the teacher feels one is necessary.

The Department of Human Services requires that childcare workers receive 16 training hours per year. At City Road we require 20 training hours. Through the training and the resources, our teachers have the opportunity to have lesson plans and classroom activities that are developmentally age appropriate.

Gold Sneaker Policies

City Road CDC participates in “The Gold Sneaker” Initiative that was developed by the Tennessee Department of Health to enhance policies related to health and wellness within licensed childcare providers across Tennessee.

Physical Activity Policies

Policy 1

Children attending less than a full day program shall be offered a proportional amount of the physical activity time as required by TDHS licensure rules. Physical activity for children ages three years and older must be a balance of structured and unstructured play, both indoors and outdoors (weather permitting) utilizing age appropriate activities.

Policy 2

Providers shall provide education (i.e., via parent meetings, provider newsletter articles, sharing of educational video resources, etc.) to families twice each year that addresses the importance of limiting screen time according to current American Academy of Pediatrics policy and the development of a Family Media Plan.

Policy 3

Children shall not be allowed to remain sedentary or to sit passively for more than 60 minutes continuously, except for scheduled rest or naptime. Childcare director shall take Go NAP SACC Self Assessments (Infant and Child Safety Physical Activity & Screen Time) to compare their physical activity practices to best practice standards.

Policy 4

Childcare providers must ensure physical activity is a positive experience for children and that it is never used negatively or to control behavior.

Nutrition Policies

Policy 5

Providers shall ensure appropriate infant and child feeding patterns, including breastfeeding. All educators shall be trained to: advocate for breastfeeding, safely prepare expressed breastmilk for feeding, feed infants according to their individual needs, and store expressed breast milk properly. Providers shall publicly display their support for breastfeeding infants and mothers by posting signage or other publicly facing information (i.e., participate in Breastfeeding Welcomed Here through the TN Department of Health or Team Nutrition resources for new and expectant moms about breastfeeding).

Policy 6

Childcare educators shall ensure appropriate infant and child feeding patterns, including adequate time for snack and meal consumption and age-appropriate portion size. Childcare educators shall provide education to families twice each year (i.e., via parent meetings, provider newsletter articles, sharing of educational video resources, etc.) that addresses nutritional learning experiences, with a focus on adequate time for snacks and meals and age-appropriate portion size. All eating opportunities shall consist of a respect for the child and promotion of a positive attitude toward food. Child care educators shall apply evidence-based early food preference learning strategies such as introducing healthy foods, repeatedly pairing new healthy food choices with foods children already like and modeling consumption and enjoyment of healthy foods.

Tobacco-Free Campus Policy

Policy 7

The childcare provider campus shall be free of all tobacco and tobacco-related products, including smoking, smokeless and electronic products. The campus is inclusive of all vehicles used to transport enrolled children, all outdoor spaces, and all indoor locations, whether or not children are present. Childcare employees and volunteers may not use tobacco or tobacco-related products while off-campus at provider-related activities (i.e. fieldtrips, walks, and all other outdoor activities). Employees who use tobacco products while off campus are required to change clothes and wash hands thoroughly prior to interacting with children. “No Smoking” signs shall be posted conspicuously at each childcare provider entrance, as required by state law.

PERSONAL BELONGINGS: City Road Child Development Center will not be held liable for any losses, toys and games that are brought to CRCDC at your own risk for ALL age groups.

Clothes: Dress your child in clothing that is comfortable for a variety of active and sometimes messy activities. Please provide a complete change of clothing appropriate for the season. Mark your child’s name clearly on all articles of clothing to minimize confusion and loss. The center will not be responsible for lost articles of clothing or clothing that receives stains due to activities etc. Sneakers are better suited for outdoor play and children’s protection from foot injury. We ask that you do not let the children wear sandals except for water play.

SPECIAL ACTIVITIES: Any group related activity, (birthday parties, skating parties, slumber parties, etc.) that are not a sponsored activity of City Road Child Development Center, must be discussed away from the center and transportation of children must be made from another location and not directly from the center. Group interaction is strongly encouraged by this program. Children who have not been invited to activities sometimes have difficulty understanding the difference between a non-sponsored and a sponsored City Road CDC activity. Unfortunately, “heartaches and tears” become a part of the classroom rather than “good times and laughter.”

Parents are requested to talk with your child’s teacher prior to their birthday if you would like to have a party at the center. Please plan to have the party during afternoon snack. It is not necessary to go overboard with party supplies.

EXTRA CURRICULAR ACTIVITIES: As a part of our curriculum we schedule enrichment visitors, such as: special guest story tellers, Nashville Library’s puppet truck, parents sharing about their job or hobby. Music is offered to all children and we have a music program each Christmas, and a spring. We also offer an organized physical education program through GoNoodle. Baby signs are taught in our toddler class and then twice a month simple sign language is taught to our young preschool, preschool and Pre-K classes.

For our preschool children gymnastics is offered with KidSkills. Qualified (background checked) professionals hold these activities at the center. There are additional fees that are to be paid directly to the individuals offering these services. More information may be obtained through the office.

Electronic Media

Electronic Media are limited to 15 minutes or less per day per child. Internet sites and software are pre-screened to contain non-violence and high-quality educational content.


  1. Discus the concern with your classroom teacher.
  2. If you are not satisfied after talking to your child’s teacher make an appointment with the director.
  3. If your concerns are not satisfactorily resolved, submit your complaint in writing (within 10 working days) to the Chairperson of Staff Parish Relations Committee (SPRC) and Senior Pastor.


General Procedure

City Road Child Development Center is committed to each student’s success in learning within a caring, responsive, and safe environment that is free of discrimination, violence, and bullying. Our center works to ensure that all students have the opportunity and support to develop to their fullest potential and share a personal and meaningful bond with people in the school community.

Thoughtful direction and planning ahead are used to prevent problems and encourage appropriate behavior. Communicating consistent, clear rules and involving children in problem solving help children develop their ability to become self-disciplined. We encourage children to be fair, to be respectful of other people, of property, and to learn to understand the results of their actions.

Challenging Behavior

Children are guided to treat each other and adults with self-control and kindness. Each student at City Road Child Development Center has a right to:

  • Learn in a safe and friendly place
  • Be treated with respect
  • Receive the help and support of caring adults

When a child becomes verbally or physically aggressive, we intervene immediately to protect all of the children. Our usual approach to helping children with challenging behaviors is to show them how to solve problems using appropriate interactions. When discipline is necessary, it is clear, consistent and understandable to the child. If you have any concerns about this at any time, please report it to the Director of the Center.

Physical Restraint

Physical restraint is not used or permitted for discipline. There are rare instances when we need to ensure a child’s safety or that of others and we may restrain a child by gently holding her or him only for as long as is necessary for control of the situation.

Notification of Behavioral Issues to Families

If a child’s behavior/circumstance is of concern, communication will begin with the parents as the first step to understanding the child’s individual needs and challenges. We will work together to evaluate these needs in the context of our program.

On rare occasions, a child’s behavior may warrant the need to find a more suitable setting for care. Examples of such instances include:

  • A child appears to be a danger to others.
  • Continued care could be harmful to, or not in the best interest of the child as determined by a medical, psychological, or social service personnel.
  • Undue burden on our resources and finances for the child’s accommodations for success and participation.


Every adult who cares for children has a responsibility to guide, correct and socialize children toward appropriate behaviors. Positive guidance and discipline are crucial because they promote children’s self-control, teach children responsibility and help children make thoughtful choices. The more effective caregivers are at encouraging appropriate child behavior, the less time and effort adults will spend correcting children’s misbehavior. Effective guidance and discipline focus on the development of the child.

They also preserve the child’s self-esteem and dignity. Actions that insult or belittle are likely to cause children to view their caregivers negatively, which can inhibit learning and can teach the child to be unkind to others. However, actions that acknowledges the child’s efforts and progress, no matter how slow or small, is likely to encourage healthy development. Teaching children self discipline is a demanding task. It requires patience, thoughtful attention, cooperation and a good understanding of the child. CRCDC staff will use only positive guidance techniques.

Redirection – This strategy should be used most frequently when working with young children. If a child is not following the rules or being uncooperative, quickly get the child’s attention and introduce another activity.

Logical consequences -These are structured consequences that follow specific misbehaviors. The child should be able to see how the behavior and the consequence are directly related.

Participate in the solution – If a child damages something, he/she needs to help in fixing it or in cleaning up. If a child causes someone distress, he/she should help in relieving that.

Natural consequences – Allowing children to experience the consequences of their behavior is also called learning the hard way. For example, ‘Laura’ does not put her books back in her school bag after she finishes reading. One day she loses a book, and therefore must find a way to replace it. Only use natural consequences when they will not endanger the child’s health or safety.

“Take a break” or “Calm down space” – In some instances, a child may need to be removed from a particular situation in which he/she has become overwhelmed or violent. The child should be directed to “take a break” or sit in the “calm down space.”

This strategy gives the child a chance to calm down, regain control, and reflect quietly on her or his behavior away from others. Once the child has calmed down, staff should talk with the child about the actions that led up to and resulted in needing a break or being sent to the calm down space.

If these actions do not help in reducing or changing behavior the following will take place:

  1. Staff will report behavior and what strategies have been attempted to the
  2. The Director will observe the child and meet with the Teacher to develop a behavior management plan.
  3. The behavior management plan will be discussed with the parent and then put into practice.
  4. The Director, Teacher and Assistant Teachers, and parents will evaluate the behavior management plan. If needed, adjustments will be made.

** If a child’s behavior becomes threatening to themselves, other children, staff or teachers, the child will be removed from the classroom and possibly the program for a period of time.**


The consequences are as follows when a child uses inappropriate behavior:

  • Notes home to parents
  • Conference with parents
  • Missing a field trip (parent is responsible for finding alternative care)
  • Calling parents to pick up child
  • Suspension from the center
  • Think Sheets (to help the child verbalize their feelings) – School-age ONLY

If problems persist so that the child’s behavior is totally disruptive and the center staff is unable to find acceptable solutions, a last resort is to ask that the child be removed from the program.

Policy on weapons: Any child found in possession of a weapon such as a BB gun, pellet gun, ammunition, explosives, knives, switchblade, or other knife-like instrument utilizing a razor blade or using any object in a threatening manner on the church property would be suspended from the program until the following conditions are met.

During the suspension, the parent will be responsible for seeking counseling for their child. Before readmission to the center, a meeting will be held with the director, chairperson of the childcare board and the minister to review a report from the counselor and determine if the child is ready to return to the center. If the parents want the child to return to the center after the suspension period, the parents will be responsible for paying the weekly fee until the child returns.

Alcohol and Drugs: The same policy applies that is outlined in the weapon policy.

Toddler Biting

Why toddlers bite-

  • Lack language skills necessary for expressing important needs or strong feelings like anger, frustration, joy, etc. Biting is a substitute for the messages he can’t yet express in words like: I am so mad at you, You are standing too close to me, I am really excited, or I want to play with you.
  • Are overwhelmed by the sounds, light or activity level in this setting
  • Are experimenting to see what will happen
  • Need more active playtime
  • Are over-tired
  • Are teething
  • Have an need for oral stimulation
  • When a bite does occur, we immediately comfort the injured child, cleanse the wound with soap and water, and fill out an “accident report.” For the biter we suggest ways to share, distract, look at why the child is biting, give the words they may need and/or say, “Teeth are not for biting friends”.

In the event the bite is severe enough that there is evidence that the skin was broken, the parent will be notified as soon as possible.

POTTY TRAINING: According to the TN Dept. of Human Service Licensing Standard, “Toilet training must never begin immediately upon admission of a child to the center.” Toilet training will begin when the child is able to understand, cooperate, and communicate his/her need to use the bathroom. Parent and teacher must agree child is ready to be potty trained.

HOURS OF OPERATION-LATE DEPARTURE: The center is open from 7:30am – 5:00pm, Monday through Friday. The center doors will not open before 7:30am. Never leave your child unattended in the parking lot waiting for the door to open. Arriving after 5:05 you will be charged $2 per minute that you are late. It is crucial that parents understand and respect our closing time. We know that traffic can prevent you from getting your child on an occasion, but we also expect you to make the arrangements for picking-up your child by closing time.

EMERGENCY SAFETY PLAN: In the event of a threatening situation, all doors will be locked and parents must use the buzzer to gain access to the building. Do not send someone who is not recognizable to our teachers – we will be on high alert status and will not release your child to anyone who is a stranger to us. If for any reason our building is determined to be unsafe by the local or state authorities, we will follow the following evacuation plan:

  • If there is time, we will call or message through Sandbox, our parents to let you know of our move; if there is not enough time to do this, we will leave word with our church receptionist and we will leave a note on the front door. Parents may pick up their children at the new location.
  • Our first stop will be at the Baptist Church next door (719 Gallatin Pike S. just on the other side of City Road CDC)
  • If the Baptist Church next door is not a viable shelter, we will take the students to the Walgreen’s – (just across Neely’s Bend Road, 629 Gallatin Rd S.)

Please be assured that your child’s safety and emotional well-being are our priority in any emergency. While we want you to pick up your child as quickly as possible, we also want you to have confidence that every employee is trained in emergency procedures and first aid, and that we have the basic necessities, including emergency phone numbers, sign in/out, etc.

ADDITIONAL SECURITY INFORMATION: Please remember not to leave your purse or other valuables in your unlocked car. Also, NEVER allow your child to be in the parking lot unattended.

Families need permission from Director, Assistant Director or Pastor to be in the Child Development Center area during hours not open.

* Hiring Teacher for Home Baby Sitting is NOT encouraged or approved by City Road Child Development Center. Any choices made by families or teachers outside of the center are in no way related to City Road Child Development Center. If employees of CRCDC wish to provide care for families with children enrolled in CRCDC programs outside their regularly scheduled hours it is required for staff, parents and director to sign an Agreement Form.

Division of Human Services (DHS): City Road Child Development must provide all families a copy of the TNDHS Rules & Regulations Summary Book. Please find it here: Secretary of State’s web site  and located at our family center by front entrance. If you have any questions or concerns please do not hesitate to ask.

ATTENTION PARENTS: the Governing Board of City Road United Methodist Church Child Development Center provides the following information. No family handbook can anticipate every circumstance or question about policies. As City Road Child Development Center changes, the need may arise to change policies described in this handbook. City Road Child Development Center reserves the right to revise, supplement, or rescind any policies or portions of the handbook from time to time as it deems appropriate in its sole and absolute discretion. As soon as practical, City Road Child Development Center will notify all families of such changes, and they will be applicable even if not signed a new Acknowledgment and Release Form for them. This Handbook supersedes any previous Family Handbook.

My signature below indicates that I have read and understood this statement and have received a copy of the Family Handbook. My signature further acknowledges and agrees that I will read and familiarize myself with its contents and follow the policies and rules indicated.


Parent Name (Print): _______________________________________

Parent Name (Sign): _________________________________________

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